Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
TRAVEL INSURANCE
We are a small company and cancellations can affect us hugely. We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include but not limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of moneys and medical expenses.
BOOKINGS AND QUOTES
(Private escapes organised separate to what is advertised)
Enquiries can be made by email [email protected]. Written quotes are valid for 7 days. Any written quote is an estimate only of price, which will be subject to a written confirmation of booking. Reservations are subject to availability and actual pricing at the time of booking.
PAYMENT POLICY
A deposit of 50% of the total price is required to secure the booking. Payment of the escape deposit constitutes the guest’s acceptance of these Terms and Conditions. The balance must be received in full no less than 40 days prior to the scheduled escape. If not SORN Soul Escape management has the right to cancel the booking and attempt to re-sell the escape. If a guest cancel’s the booking or causes the booking to be cancelled, money paid is not refundable unless the escape is re-sold. However, a $250 cancellation and administration fee will apply.
PAYMENT OPTIONS
Payments are accepted by credit cards, Visa, Mastercard or AMEX. Credit cards incur a 2% surcharge and an AMEX 2.5% surcharge. Payments are only accepted in AUS dollars. Payments can be accepted via direct deposit.
RATES AND CHARGES
Rates quoted are in AUD and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking.
CANCELLATION TERMS AND CHARGES
If you cancel or modify your booking within 90 days or more prior to your escape date a 20% cancellation fee of the booking total will be incurred. If you cancel or modify between 90 to 40 days prior to your escape a 35% cancellation fee of the booking total will be incurred. If you cancel within 40 days of your escape date a 50% cancellation fee of the booking total will be incurred. If you cancel or modify your booking in less than 40 days prior to your escape 100% of the booking total will be retained. No cancellations or modifications are accepted on the day of your escape. You will be charged the total of the reserved escape under all circumstances. Written notification must be provided for all cancellations.
CHILDREN
This is an exclusive escape for women over the age of 18 years old.
LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include: changes due to rescheduling or cancellations of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, acts of government or public authorities, war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disaster, epidemics, health risks or any other circumstances amounting to force majeure and/or Acts of God.
BREACH OF TERMS AND CONDITIONS
You agree that, should you or your party breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card in payment of that loss or damage and we may evict you and your party without notice.
PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
The terms and conditions of booking are subject to change without notice.
PAYMENT POLICY
A total of 50% of the total price is require to secure the booking.
For Direct Bank Transfers please pay to:
SORN Industries
BSB: 062 545
Account No: 1052 2554
Please put your name and the escape in the description and email us a copy of your transfer for proof of payment.
Payment of the escape deposit constitutes the guest’s acceptance of the Terms and Conditions. The balance must be received in full no less than 40 days prior to the scheduled stay. If not, SORN Soul Escape management has the right to cancel the booking and attempt to re-sell the property for those dates. If a guest’s cancels the booking or causes the booking to be cancelled, money paid is not refundable unless the escape is re-sold. However, even in that case a $250 cancellation and administration fee will apply.
SECURITY DEPOSIT
A Security Bond of $500 is charged on the arrival of the escape to cover losses, damages and other costs incurred if the terms and conditions of SORN Soul Escape, places of stay or activities have been breached. The security bond will also be used for extra costs outside what is catered for in the package. An invoiced receipt will be email to you identifying any extra costs. The Security Deposit will be refunded within 14 days from the date of departure.
PAYMENT OPTIONS
Payments are accepted by credit cards, Visa, Mastercard or AMEX. Credit cards incur a 2% surcharge and an AMEX 2.5% surcharge. Payments are only accepted in AUS dollars. Payments can be accepted via direct deposit.
If full payment is not received by the due date, SORN Soul Escape reserves the right to cancel the booking.
CANCELLATION POLICY
If you cancel or modify your booking within 90 days or more prior to your escape date a 20% cancellation fee of the booking total will be incurred. If you cancel or modify between 90 to 40 days prior to your escape a 35% cancellation fee of the booking total will be incurred. If you cancel within 40 days of your escape date a 50% cancellation fee of the booking total will be incurred. If you cancel or modify your booking in less than 40 days prior to your escape 100% of the booking total will be retained. No cancellations or modifications are accepted on the day of your escape. You will be charged the total of the reserved escape under all circumstances. Written notification must be provided for all cancellations.